Service Management
When production systems require the earliest possible intervention and guarantee of recovery operations at a predetermined time Intesi Group provides the service tracking helper "Full Service". It provides very high levels of service both in terms of service coverage, both for the responsive and resolution of incidents. More information...Application Management
If Customer is unable to assume at first hand the operational management of production systems, Intesi Group proposes itself as responsible for or coaching the team. Intesi Group takes charge of routine maintenance as agreed with the Customer. The operational management of the applications can be onsite or through remote connections. More information...Demand Management
In order to compete, companies focus on business and outsourced IT services and network, as those may be considered "commodity". When this happens, demand management becomes a key interface between the functions "core" of the company (Marketing or Sales), and who is to take care of IT services.More information...