Operational Planning

Any activity must be planned, managed and controlled to the proper functioning of processes. At this stage of our activities we focus on identifying, proposing and sharing with the client the definition of procedures and processes that best fit the context. Among our various experiences Macros activities can not work without these tasks:

• Planning releases, bug fixes and maintenance activities on the production environments;
• Pplanning interventions in emergency, following fault;
• Communication of inefficiency to the involved groups and the final customer;
• Planning the restart of Mission Critical services;
• Participation at monthly release / Canvass Business;
• Reporting.

Application Management

The research says that about 70% of the budget of IT projects focused on application support. It is obvious that the scope of application management has a high potential for cost savings. With decades of experience in Application Management Intesi Group becomes the preferred partner for the management of IT applications on all operating environments on the market today. Intesi Group offers an effective solution for customers through:

• Focus on performance measures and continuous improvement, as well as Service Level Agreements (SLA)
• Timely troubleshooting and analysis of the causes of each problem

Metodology
Intesi Group has developed a high level of competence in providing support for IT operations. It has also a proven methodology for managing Application Management to ensure:

• Efficient transfer of knowledge from existing staff
• Effective takeover of application support
• Continuous improvement in support of applications and maintenance services with the aim of reducing the Total Cost of Ownership (TCO)

Our services within the Application Management include:

• Support maintenance of complex application
• Corrective, evolutionary, ordinary and extraordinary maintenance. At this stage, our professionals help customers to optimize applications with the creation / maintenance of instruments to in order to effective monitoring and management problems
• Support for the night management of applications. Through the availability service Intesi Group offers a 24x7 support for application management with a commitment to ensure the Service Level Agreement at the request of the customer.
• Establishing operating documentation.

Decision Support System

To best solve the problems of everyday business, companies rely on systems, techniques and models of decision support. Our goal is to help our clients to make effectively decisions. In order to achieve this result, we have created tools that transform data into information. Among the various methods and approaches used, we choose to implement the following activities in a simple and intuitive way:

• Definition of database to populate and extract raw data
• Management of KPI indicators performance
• Measuring Service Level Agreement
• Creation of custom applications and dashboards in order to represent graphically indicators and shared data
• Implementation of dashboards
• Reporting and sharing the results of performance.
• Simulation of forecasts