Training, warranty and support
High-tech products require adequate support services.Products with high technological content
It’s obvious that a quality product should work well, it must be easy and should behave as expected by the experts of the topic. However users are not always experts in the subject matter. Sometimes they need support at all levels.In its life cycle products and projects pass through well-defined phases that require a certain expertise. After the specific phase this competence is often no longer necessary. This limits the user experience and it does not allow them to accumulate adequate capacity and autonomy of action.
Targeted Interventions to achieve the necessary know-how
Intesi Group offers its services and its system support to help users who have no experience in business.Thanks to these services they will master the system engineering activities related to the activation of a product for digital signature, security or integration.
The assistance is provided during the design and implementation of systems. It may be addressed to carry out any activity related to planning, installation, configuration or restoration of hardware and software products, which are provided by intended or made available by the Customer.
The activity can be completely entrusted to Intesi Group technical staff or it can be developed in collaboration with customer’s engineers, in order to have a good training field and increase the management capacity of the internal structure.
Intesi Group properly directs the service fee and it can offer its best prepared resources to carry out the task of launching a solution.
The technical staff will be engaged only for certain period of time and thus ensures the highest quality of intervention at an acceptable cost.
Training to engineers by engineers
There are companies which are specialized in courses and trainings on various topics.When the technical staff should be instructed on specific topics and products, expertise and deep knowledge of specific themes are therefore essential.
Intesi Group combines its products and its assistance services with the opportunity to educate the customer’s technical staff to the use of products and provided solutions. To this aim Intesi Group undertakes its most knowledgeable and prepared people on the subject to be treated. If necessary, the staff who designed and built the system is directly involved.
The training activities are organized according to specific customer requirements. If necessary, Intesi Group will include meetings and sessions of classroom instruction in the field. During the classroom Intesi Group ’s and Customer's staff address topics such as architecture, concepts, theoretical issues that need to know to perform their jobs effectively. Practical sessions allow you to see what means to use and manage solutions.
Developement Support
Most part of Intesi Group’s products lead to the development of software. The signature products, Activ1st system integration, security servers for electronic payments offer APIs that are essential to fully exploit opportunities and potential.In order to use APIs in a satisfactory manner, a dedicated and specialist support is very helpful. It helps to assimilate the best suited concepts and the best practices in order to integrate of Customer’s applications with Intesi Group ’s products.
Intesi Group’s goal is to provide a support to development which includes two different strands: a starting training to plan products and a support to the daily use of APIs.
The training provides an overview of opportunities and allows technical staff to acquire basic knowledge which are essential for easy and productive use of the product.
Daily support is provided via email or telephone. It allows you to promptly address the specific topics and get tips on how to solve small problems daily, that might occur to those who have not a complete familiarity with the APIs.