Attitude

Always the commitment that Intesi Group assumes trough time & material collaborations at the premises of its customers is photographed with this slogan: translate your ideas in action! It is for us a source of great pride to know that consistently our partners recognize our meticulous attention and an individual pro-business in all activities assigned to an Intesi Group consultant.

Service Management

Intesi Group has learned to help its customers in IT Operations in accordance with the methodology known as ITIL Service Management. ITIL is regarded for years as an international standard reference proved to be a collection of "best practices" able to govern and manage IT processes both in Enterprise reality and medium or small firms.
In the path for review and automation of IT processes at the organizational structures of its customers, Intesi Group has the following main objectives:

  • Alignment of IT services to current and future needs of Business
  • Improving the quality of IT services by ensuring the efficient level of delivery
  • Realization of a real governance throughout the IT operational machine ensuring effective control of costs and deliverables

Knwoledges

All Intesi Group consultants have achieved at least a first level of certification with EXIN: ITIL Foundation. Moreover, some of them have a vertical specialization in the following areas of expertise as evidenced by a continuous and lasting cooperation (more than five years) at one of the most important and complex international Data Centre in the Telco.

SERVICE DELIVERY
Server Level Management
Financial Management
Capacity Management
Availability Management
Server Continuity Management

SERVICE SUPPORT
Service Desk
Incident Management
Problem Management
Configuration Management
Change Management
Release Management

Skills

Intesi Group presents itself as ideal parter for:

  • Re-engineering of all processes at high level
  • Definition and establishment of operating procedures that implement new IT processes
  • Validation or certification of processes and procedures already in place ensuring their adherence to "ITIL compliance"
  • Full support of ITIL functions with particular attention to areas of Application Management, Change & Release Management, Configuration Management and ITIL Capacity Planning "
  • To increase awareness of internal staff and dissemination of philosophy ITIL organizing training sessions
  • Development of tools to support the processes of Service Management (example: we have a relational DB where we call briefly Knowledge Base are traced all the complex tasks and their interdependencies in order to automate the operation of the entire infrastructure Data Centre both at Network Systems, Middleware and Database)